Refund policy

**Cancellation and Refund Policy**


Last updated: 8 August 2023


Welcome to Crafted Community! Our priority is to ensure your satisfaction with our products and services. This Cancellation and Refund Policy is designed to provide you with clear guidelines on cancellations, returns, and refunds. Please take a moment to review this policy carefully.


**Cancellation Policy:**


  1. **Cancellation Before Shipment:** Orders can be canceled before they are shipped. To cancel an order, please contact our customer support team at [email protected] or +919566019814 . If your order hasn't been shipped yet, we'll process the cancellation and issue a full refund within 24 hours.

  1. **Cancellation After Shipment:** In the event you wish to cancel an order after it has been shipped, please follow our return policy detailed below.

**Return and Refund Policy:**


  1. **Return Eligibility:** We offer hassle-free returns for all products within 30 days of the purchase date. To be eligible for a return and refund, the item must be in its original condition, including all original packaging items, tags, and documentation.

  1. **Return Process:** To initiate a return, please contact our customer support team at [email protected] or +919566019814. Upon approval, we'll send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without a return request will not be accepted.

  1. **Return Shipping:** If your return is accepted, we will provide a return shipping label at no cost to you. Please ensure that the item is properly packaged to prevent damage during transit.

  1. **Return Confirmation:** Once we receive the returned item and verify its condition, we'll send you a confirmation email acknowledging the receipt of the item and the initiation of the refund process.

  1. **Refund Timeline:** The refund will be initiated within 48 hours of confirming the return. Depending on your payment method and banking processes, it may take 10 to 15 working days for the refund to reflect in your account.


**Additional Notes:**


  1. **Exceptions:** Personalized items and items specified as non-returnable are exempt from our return and refund policy.

  1. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a return or exchange at no additional cost.

  1. **Privacy and Data Security:** Any personal information collected during the return process will be handled as per our privacy policy.

  1. **Contact Information:** For any cancellation, return, or refund related inquiries, please reach out to our customer support team at [email protected]/+919566019814.

Please review our cancellation and refund policy carefully. By making a purchase with us, you acknowledge and agree to the terms outlined above. We are committed to providing you with a seamless shopping experience and appreciate your understanding.


Crafted Community