1) Serviceable Locations

• We currently ship only within India.
• International shipping is not available at this time.

2) Shipping Charges

Standard shipping (when the above offer ends):

• Flat ₹60 for orders below 3 T-shirts.
• Free shipping for orders of 3 T-shirts or more.
• Shipping offers and charges may change without prior notice; the applicable charge will always be shown at checkout (or in the final quote for offline/bulk orders).

3) Order Processing & Dispatch

• Orders are typically dispatched within 48 hours from Chennai.
• Dispatch timelines may vary for:
  • Custom-made or personalised items
  • Bulk or corporate orders
  • Peak seasons and holidays
  • Courier disruptions or operational issues
  • Address or payment verification delays
• “Dispatch” means the parcel is handed over to the courier and a tracking number is generated.

4) Courier Partners

• We ship across India primarily using DTDC and Professional Couriers.
• The chosen courier depends on pincode serviceability and operational feasibility.

5) Tracking Updates

• Tracking details (AWB/Tracking ID) are shared once the order is shipped.
• Tracking scans may take some time to appear in the courier system after dispatch.

6) Estimated Delivery Timelines

• Delivery time depends on your pincode, local courier network, weather conditions, and operational constraints.
• Remote or out-of-delivery-area (ODA) locations may take longer than metro or urban areas.
• All delivery timelines are estimates, not guarantees; delays by courier partners are outside our direct control.

7) Address Accuracy & Delivery Attempts

• Customers are responsible for providing the correct full address, pincode, and a reachable phone number.
• If delivery fails due to incorrect address, unavailable recipient, phone unreachable, or refusal to accept the parcel, the shipment may be returned to origin (RTO).

8) RTO, Re-shipping & Extra Charges

• If an order is returned to us (RTO) due to customer-side issues (wrong address, refused delivery, repeated failed attempts), re-shipping may require additional shipping charges.
• We will inform you of any applicable re-shipping charges before resending the parcel.

9) Change of Address Requests

• If you need to change the shipping address, please contact us immediately.
• Address changes are possible only before dispatch.
• Once shipped, any change depends on courier feasibility and is not guaranteed.

10) Package Tampering / Open Delivery

• If you receive a parcel that appears tampered with or open, please take clear photos or videos before opening it.
• Contact us immediately with these details so we can coordinate with the courier and support you with the next steps.

11) Support for Damaged / Incorrect Deliveries

• If your order arrives damaged or incorrect, we will support a replacement or return in line with our Return/Refund/Cancellation Policy.
• Please share photos/videos (preferably an unboxing video) as soon as possible after delivery for faster assessment and resolution.
• For approved cases, we will cover courier charges as per policy.

12) Customer Support & Grievance Officer

For any shipping or delivery-related concerns: